Customer Service Policy

General Service Overview

We are committed to providing professional, friendly, and standardized customer service for all baking supply shoppers. This Customer Service Policy outlines our unified service standards, support channels, and service principles to ensure every user enjoys a transparent, reliable, and satisfying shopping and after-sales experience. All services provided comply with global cross-border e-commerce norms and consistent store operating rules.

Official Contact Channel

We maintain a dedicated customer support system to respond to all user inquiries and service requests. Customers can reach out to our support team exclusively through the official contact channel displayed on the Contact page of our website. We provide professional support for order consultation, product inquiries, logistics issues, after-sales applications, policy questions, and all other shopping-related matters.

Service Scope

Our customer service team covers full-cycle support for your entire shopping journey, including pre-sale consultation, in-order follow-up, and after-sales processing.
Pre-Sale Support: Answer questions about product specifications, baking usage features, product applicability, pricing, discount rules, and global free shipping policies, helping customers select suitable baking flours, mixes, and baking tools.
In-Order Support: Assist with order confirmation, payment verification, order status checking, and logistics progress inquiries. We guarantee standardized order processing and stable international logistics arrangement for all orders.
After-Sales Support: Process return applications, refund reviews, abnormal order handling, and product quality consultations in accordance with our unified return and refund policy. We solve user after-sales problems efficiently and follow standardized service procedures throughout the whole process.

Order & Logistics Service Standards

All orders will be processed and arranged for shipment in a timely manner after successful payment confirmation. We provide free worldwide shipping for all products with no shipping fees or hidden logistics charges. All tariffs and additional cross-border logistics costs are fully undertaken by our store, and customers will not bear any extra expenses.
Standard delivery time applies to all global orders. Slight fluctuations in delivery progress may occur due to regional logistics differences and customs clearance arrangements. Our support team can assist in checking logistics status and providing formal follow-up support for abnormal delivery situations.

Return & After-Sales Service Standards

We support standardized return services for eligible products within the unified return window. All return items must remain unused, unopened, and in resalable condition with complete original packaging. After returned items are received and inspected to meet return requirements, we will initiate the refund process.
All approved refunds will be processed within the standard refund cycle. All transaction and refund settlements on the website are unified in United States Dollars to ensure consistent and transparent pricing standards for global customers.

Service Principles

We adhere to the principles of fairness, transparency, efficiency, and customer-oriented service. All service procedures follow unified official rules, with no arbitrary modification of policies or private processing. We treat all global customers equally and provide consistent service quality and after-sales protection for every order.
Our team insists on polite, professional, and solution-oriented communication. We actively respond to user demands, patiently answer all questions, and strive to resolve every customer’s problem with standardized and efficient service.

Service Exclusions

We do not provide unauthorized offline transactions, private transfers, or customized service commitments beyond official policy terms. Any verbal commitments outside the official website policy are invalid. We only provide service support in accordance with the published official rules to protect the legitimate rights and interests of all users.

Policy Update

We reserve the right to adjust and optimize this Customer Service Policy in accordance with service upgrades and industry standard updates. The latest policy terms will be updated and displayed on this page. Continued use of our website services indicates acceptance of the latest service rules.